Privacy Policy
Jalore Nagrik Sahakari Bank Ltd (The Bank) recognizes the expectations of its customers with regard to privacy, confidentiality and security of their personal information that resides with the Bank. Keeping personal information of customers secure and using it solely for activities related to the Bank and preventing any misuse thereof is a top priority of the Bank. The Bank has adopted the privacy policy aimed at protecting the personal information entrusted and disclosed by the customers [“the Policy”]. This policy governs the way in which the Bank collects, uses, discloses, stores, secures and disposes of personal information and sensitive personal data or information.
Definitions
”Personal information” means any information that relates to a natural person, which either directly or indirectly, in combination with other information available or likely to be available with the Bank, is capable of identifying such person.
“Sensitive personal data or information” of a person means such personal information which consists of information relating to:
- password;
- financial information such as Bank account or credit card or debit card or other payment instrument details;
- physical, physiological and mental health condition;
- sexual orientation;
- medical records & history;
- biometric information;
- any detail relating to the above clauses as provided to body corporate for providing service;
- any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise.
Provided that, any information that is freely available or accessible in public domain or furnished under the right to information act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information for the purposes of this policy.
Applicability
This Policy is applicable to personal information and sensitive personal data or information collected by the Bank or it’s affiliates directly from the customer or through the Bank’s online portals, mobile apps and electronic communications as also any information collected by the Bank’s server from the customer’s browser.
Purpose of Collection and Use of Personal Information
The Bank collects and uses the financial information and other personal information from its customers. This information is collected and used for specific business purposes or for other related purposes designated by the Bank or for a lawful purpose to comply with the applicable laws and regulations. The Bank shall not divulge any personal information collected from the customer, for cross selling or any other purposes.
The authenticity of the personal information provided by the customer shall not be the responsibility of the Bank.
Any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as personal information for the purposes of this Policy and the Bank shall not be responsible for the same.
Disclosure of Personal Information
The personal information collected by the Bank shall not be disclosed to any other organization except:
- where the disclosure has been agreed in a written contract or otherwise between the Bank and the customer;
- where the disclosure has been agreed in a written contract or otherwise between the Bank and the customer;
- where the Bank is required to disclose the personal information to a third party on a need-to-know basis, provided that in such case the Bank shall inform such third party of the confidential nature of the personal information and shall keep the same standards of information/ data security as that of the Bank.
Reasonable Security Practices and Procedures
The security of personal information is a priority and is protected by maintaining physical, electronic, and procedural safeguards that meet applicable laws. The Bank shall take reasonable steps and measures to protect the security of the customer’s personal information from misuse and loss, un-authorized access, modification or disclosure. The Bank maintains its security systems to ensure that the personal information of the customer is appropriately protected and follows the extant standard encryption norms followed for the transmission of information. The Bank ensures that its employees and affiliates respect the confidentiality of any personal information held by the Bank.
Contact Information
In order to address any discrepancies or grievances related to the personal information residing with the Bank, the customer may visit: www.jalorebank.com
Notice of change
The Bank may, from time to time, change this Policy. The effective date of this Policy, as stated below, indicates the last time this Policy was revised or materially changed.
Cookie policy
Jalore Nagrik Sahakari Bank Ltd’s digital platforms use various third party analytical tools. These tools use cookies which are downloaded to your device when you visit a website in order to provide a personalized browsing experience. Cookies are used for lots of tasks like remembering your preferences & settings, provide personalized browsing experience and analyze site operations. These cookies collect information about how users use a website, for instance, how often visited pages. All information collected by third party cookies is aggregated and anonymous. By using our website user/s agree that these types of cookies can be placed on his/her device. User/s is free to disable/delete these cookies by changing his/her device / browser settings. Jalore Nagrik Sahakari Bank Ltd is not responsible for cookies placed in the device of user/s by any other website and information collected thereto.
Effective Date
1st June, 2019
Jalore Bank built the Jalore Bank app as a Free app. This SERVICE is provided by Jalore Bank at no cost and is intended for use as is.
This page is used to inform website visitors regarding our policies with the collection, use, and
disclosure of Personal Information if anyone decided to use our Service.
If you choose to use our Service, then you agree to the collection and use of information in relation
to this policy. The Personal Information that we collect is used for providing and improving the
Service. We will not use or share your information with anyone except as described
in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible
at Jalore Bank unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience, while using our Service, we may require you to provide us with certain
personally identifiable information. The information that we request is will be retained by us and used as described in this privacy policy.
The app does use third party services that may collect information used to identify you.
Link to privacy policy of third party service providers used by the app
Log Data
We want to inform you that whenever you use our Service, in a case of an
error in the app we collect data and information (through third party products) on your phone
called Log Data. This Log Data may include information such as your device Internet Protocol ("IP") address,
device name, operating system version, the configuration of the app when utilizing our Service,
the time and date of your use of the Service, and other statistics.
Cookies
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These
are sent to your browser from the website that you visit and are stored on your device internal memory.
This Service does not use these "cookies" explicitly. However, the app may use third party code and libraries
that use "cookies" to collection information and to improve their services. You have the option to either
accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to
refuse our cookies, you may not be able to use some portions of this Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform users of this Service that these third parties have access to your
Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they
are obligated not to disclose or use the information for any other purpose.
Security
We value your trust in providing us your Personal Information, thus we are striving
to use commercially acceptable means of protecting it. But remember that no method of transmission over
the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee
its absolute security.
Links to Other Sites
This Service may contain links to other sites. If you click on a third-party link, you will be directed
to that site. Note that these external sites are not operated by us. Therefore, we strongly
advise you to review the Privacy Policy of these websites. We have no control over
and assume no responsibility for the content, privacy policies, or practices of any third-party sites
or services.
Children's Privacy
These Services do not address anyone under the age of 13. We do not knowingly collect
personally identifiable information from children under 13. In the case we discover that a child
under 13 has provided us with personal information, we immediately delete this from
our servers. If you are a parent or guardian and you are aware that your child has provided us with personal
information, please contact us so that we will be able to do necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review
this page periodically for any changes. We will notify you of any changes by posting
the new Privacy Policy on this page. These changes are effective immediately after they are posted on
this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact
us.
In the course of using this website or availing the products and services vide the
online application forms and questionnaires, Jalore Nagrik Sahakari Bank and its
Affiliates may become privy to the personal information of its customers, including
information that is of a confidential nature.
Jalore Nagrik Sahakari Bank is strongly committed to protecting the privacy of its
customers and has taken all necessary and reasonable measures to protect the confidentiality
of the customer information and it shall not be held liable for disclosure of the
confidential information when in accordance with this Privacy Commitment or in terms
of the agreements, if any, with the Customers.
The Features of the Policy :
- All Information collected shall only be used to provide the Visitor with the best
possible services.
- The Information shall not be shared with any external organisation unless the same
is necessary to enable Jalore Nagrik Sahakari Bank to provide you services or to
enable the compilation of a transaction, credit reporting, or the same is necessary
or required pursuant to applicable banking norms or pursuant to the terms and conditions
applicable to such Information as agreed to with Jalore Nagrik Sahakari Bank. Needless
to add, confidentiality norms as applicable to banks shall be adhered to. Jalore
Nagrik Sahakari Bank may also share Information to provide you with superior services
and a range of offers.
- Jalore Nagrik Sahakari Bank will use the Information to improve the visitor experience
on the site and make subsequent offers to the visitor on products which may be of
interest to him / her.
- Jalore Nagrik Sahakari Bank also may disclose information about you as permitted
or required by law.
- At Jalore Nagrik Sahakari Bank, we value your relationship and will at all times
strive to ensure your privacy.